FFXIV User Agreement Clarification Updates Coming

Square Enix sent out emails to Final Fantasy XIV players letting them know the User Agreement for the MMORPG will change on September 26, 2024. Four of the sections will change and include new clarifications, and the updated user agreement is already available on the FFXIV Support Center. 

Four areas experienced updates. The first section changed involves Disputes. Square Enix stated there are new clarifications in both the main statement and its subsections. For example, when compared to an older FFXIV user agreement, the 4.3 section is now “Recurring Subscription and Cancellation,” rather than just “Recurring Subscription.” It includes language about automatically renewing subscriptions if a credit or debit card is registered. 

The Billing Procedures and Recurring Transactions is the second one changed. It seems the 4.1, 4.3, 4.4, and 4.5 sections involving subscriptions and billing all feature some additions or changes. For example, in 4.1, this is added, “All customer transactions on the Square Enix Account Management System, Mog Station, and FINAL FANTASY XIV Online Store, including game subscriptions, are subject to any state or local sales tax, where applicable. Any purchases made are adjusted to include estimated sales tax based on the address registered on the account from which the purchase is made, and tax rates are subject to change according to tax law changes.” 

The License Limitations section also features a fairly clear change between the old FFXIV user agreement on the Support Center and the updated one for September 2024. For example, the 2.2 section on Real Money Trading Farming and Fradulent Transcations, there is a new line that states, “Further, fraudulent transactions such as purchase of optional item gift codes or illicitly obtained items through resales on unauthorized websites and unofficial reseller websites are prohibited.” The Prohibited Activities language changed a bit as well.

Finally, the last addition seems to be in the General Terms section 11.2 about the warranty. It’s changed from “Disclaimer of Warranties” to “Limited Warranty.” There is an additional paragraph about physical media, which reads as follows:

“Notwithstanding the foregoing, Square Enix warrants to the original purchaser of the Licensed Software that the physical media containing the Licensed Software (which includes any replacement physical media provided under this Limited Warranty) will be free from defects in materials and workmanship for a period of ninety (90) days from the date of purchase (the “Warranty Period”). Square Enix’s entire liability and your exclusive remedy under this limited warranty shall be, at Square Enix’s option, repair or replacement, without charge, of the whole or affected portion of any Licensed Software that proves to be defective in material or workmanship during this Warranty Period.”

Final Fantasy XIV is available for the PS4, PS5, Xbox Series X, and PC.