There was a major issue occurring in the Epic Games Store following Hot Wheels Unleashed launching as the free game, with people reporting internal server error and “Sorry, you have been blocked” messages due to purchase issues. The official status site noted that Epic is investigating the problem. A player support site notice also said responses to inquiries will take longer than usual. Update: The issue is now fixed.
From firsthand experience, here’s what I experienced when attempting to claim Hot Wheels Unleashed. After selecting the game, I was able to make it to the checkout page. After selecting the button to add the game to my library, the problem occurred. Instead of the internal server error message, however, Epic Games Store returned with a prompt reading, “Sorry, you have been blocked,” and telling me to check in with Epic Games with the Cloudflare Ray ID and explain what happened when the message occurred. I was unable to close the Epic Games Store launcher when this occurred. Instead, I had to manually restart the device.
Many people are reporting similar issues and experiences under the official Epic Games Store social media announcements for the free game Hot Wheels Unleashed. Folks are also reporting that this is affecting actual purchases in addition to the free game.
This is the ninth free game as part of the holiday event on the storefront. On December 26, 2024, we were able to claim Ghostrunner 2 for free. There will still be a free game available every day until January 1, 2025. On January 2, 2025, the normal schedule will resume with one game free for a full week.
Aside from the notifications available on the status and support sites, Epic Games has not commented on the “Sorry, You Have Been Blocked” messages, server problems, or store purchase issue. The company also didn’t note what will happen with the free game Hot Wheels Unleashed if the problem is not resolved. The title will only be available for free until December 28, 2024.
Published: Dec 27, 2024 12:43 pm