Pre-orders for The Legend of Heroes: Trails of Cold Steel IV Not Downloading as Expected

Is The Legend of Heroes: Trails of Cold Steel IV not downloading for you, even though you rightfully own a copy? Well, at least a person can take solace in knowing they aren’t the only one. A known PlayStation Store issue involves a pre-ordered Trails of Cold Steel IV download, and companies are aware of the issue. [Thanks, Stanley Shi!]

NIS America first confirmed the problem on October 26, 2020 on Twitter, even before Trails of Cold Steel IV’s official launch date. At the time, it noted that there was a pre-loading problem that was keeping people from obtaining digital copies. At the time, the company said it was looking into the issue.

Here’s the official tweet. While NIS America did point out this problem ahead of launch, people are still reporting Trails of Cold Steel IV is not downloading as it should.

We are currently investigating the issue of the pre-load on #TrailsofColdSteelIV for PS4, but we want to assure everyone that the game will still be available on launch. We thank you for your patience and understanding at this time.

— NISAmerica (@NISAmerica) October 26, 2020

After addressing that Trails of Cold Steel IV problem, NIS America mentioned additional updates are on the way. A day-one patch is available, with a second one also in the works. The company didn’t elaborate on what either one will fix.

The Legend of Heroes: Trails of Cold Steel IV is available for the PlayStation 4 worldwide, though people who pre-ordered through the PlayStation Store are experiencing downloading issues. The Nintendo Switch and PC versions will appear in 2021.