Nintendo Responds To The Switch’s Joy-Con Connectivity Issues

In a previous post, we reported that Nintendo had appeared to be fixing the numerous cases of Switch Joy-Con connectivity issues by inserting a piece of conductive foam into the controllers. Nintendo has now issued an official statement to Kotaku about the situation, citing a “manufacturing variation” which caused “wireless interference with a small number of the left Joy-Con.” The company went on to assure that the problem had already been resolved and won’t be happening any longer.

Here’s a look at Nintendo’s statement in full:

“There is no design issue with the Joy-Con controllers, and no widespread proactive repair or replacement effort is underway. A manufacturing variation has resulted in wireless interference with a small number of the left Joy-Con. Moving forward this will not be an issue, as the manufacturing variation has been addressed and corrected at the factory level.

 

We have determined a simple fix can be made to any affected Joy-Con to improve connectivity.

 

There are other reasons consumers may be experiencing wireless interference. We are asking consumers to contact our customer support team so we can help them determine if a repair is necessary. If it is, consumers can send their controller directly to Nintendo for the adjustment, free of charge, with an anticipated quick return of less than a week. Repair timing may vary by region. For help with any hardware or software questions, please visit https://support.nintendo.com.”